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REVENUE DRIVEN FOR OUR CLIENTS$51,142,265

Build a Stronger, More Engaged Audience with our Community Management Strategies

Our Community Management services can help you achieve your goals

Community Management

From Fans to Friends: How Community Management Creates Authentic Relationships and Drives Business Success

CloudMatrix offers a range of community management services and features to help businesses build and grow their online communities. Here are some key services and features we provide:

Community building and engagement

We help you build and grow a community around your brand by creating and sharing valuable content, running social media campaigns, and hosting events.By creating a strong online community, you can increase your brand's visibility and build a loyal following of customers and advocates.

A strong community can also help you generate leads and sales by providing opportunities for customer engagement and advocacy. By engaging with your community members and responding to their feedback and concerns, you can build strong relationships with your customers and foster a sense of trust and loyalty.

Reach Your Ideal Customers

Community analytics and reporting

Community analytics involves tracking various metrics to measure your community's performance. These metrics can include engagement metrics such as likes, shares, and comments, as well as growth metrics such as follower count and reach. Once you have collected the data, the next step is to analyze it to gain insights into your community's performance.

We provide detailed analytics and reports on your community's engagement and growth, allowing you to track your progress and adjust your strategy as needed.This can include regular reports on your community's performance, as well as ad-hoc reports on specific topics or issues.

Community analytics and reporting

Influencer outreach and management

We help you identify and connect with influencers in your industry to build your brand's reputation and reach a wider audience. This can involve using social media listening tools to track mentions of your brand or industry, as well as conducting research to find popular influencers in your space.

Once you have identified potential influencers, we build relationships with them. If an influencer agrees to work with your brand, the next step is to manage the partnership effectively. This can involve setting clear expectations around the scope of work, timeline, compensation, and other key details. Finally, it's important to track the performance of your influencer partnerships to measure their impact on your brand.

Influencer outreach and management

Community Moderation

We monitor your community for spam and inappropriate content and respond to user questions and concerns to maintain a positive and welcoming environment. The first step is to establish the community guidelines and then is to monitor your community for inappropriate content such as hate speech, spam, or other types of harmful behavior.

This can involve using social media monitoring tools to track mentions of your brand or community, as well as manually reviewing comments, messages, and other user-generated content.Responding to user feedback and concerns: In addition to monitoring for inappropriate content, community moderation also involves responding to user feedback and concerns in a timely and empathetic manner. This can help build trust and credibility with your community members and demonstrate that you take their feedback seriously.

Community Moderation

+1 (587) 200 4699
info@cloudmatrix.ca
21 Saddlestone Green NE
Calgary AB, T3J2C8